Introduction and Scope

Glowly-Brightup operates as an educational platform focused on budget strategy and financial literacy. We're based in Thailand but serve learners globally through our online programs. This privacy policy explains how we collect, use, and protect your personal information when you interact with our website, educational content, and services.

When you visit our website or participate in our programs, you're trusting us with information about yourself. We take that responsibility seriously and want you to understand exactly what we do with your data.

Information We Collect

Information You Provide Directly

We collect information you voluntarily share with us when you:

• Create an account or register for our programs
• Fill out contact forms or request information
• Subscribe to our newsletter or educational content
• Participate in surveys or feedback sessions
• Contact our support team

This typically includes your name, email address, phone number, educational background, and any specific learning goals you share with us.

Automatically Collected Information

Our website automatically collects certain technical information to help us understand how people use our platform and improve the experience. This includes your IP address, browser type, device information, pages you visit, and how long you spend on different sections.

We use cookies and similar technologies to remember your preferences and provide personalized educational content. You can control cookie settings through your browser, though some features may not work properly if you disable them.

How We Use Your Information

Your information helps us provide better educational experiences and support your learning journey. Here's specifically what we do:

• Deliver educational content and program materials tailored to your interests
• Communicate about your enrollment status, program updates, and important announcements
• Provide customer support and respond to your questions
• Improve our website functionality and educational offerings based on usage patterns
• Send relevant educational resources and newsletters (only if you opt in)
• Comply with legal requirements and protect against fraud or security threats

We don't sell your personal information to third parties, and we don't use it for purposes unrelated to our educational mission. Everything we do with your data is focused on helping you learn about budget strategy and financial planning.

Information Sharing and Disclosure

Service Providers

We work with trusted third-party services to operate our platform effectively. These include email delivery services, payment processors, web hosting providers, and analytics tools. These partners only receive the minimum information necessary to perform their specific functions and are contractually required to protect your data.

Legal Requirements

We may disclose your information if required by Thai law, court orders, or government regulations. We'll also share information if necessary to protect the safety of our users, prevent fraud, or enforce our terms of service.

Business Transfers

If Glowly-Brightup is acquired or merged with another company, your information may be transferred as part of that transaction. We'd notify you beforehand and ensure the new owners commit to protecting your privacy under similar terms.

Data Security and Protection

Protecting your information is a top priority for us. We implement multiple layers of security to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

Our security measures include encrypted data transmission, secure server infrastructure, regular security audits, and restricted access controls. All staff members who handle personal information receive privacy training and sign confidentiality agreements.

While we take extensive precautions, no system is completely immune to security risks. We continuously monitor for threats and update our security practices to address new challenges. If we ever experience a data breach that affects your information, we'll notify you promptly and explain what happened and what we're doing about it.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our educational services and comply with legal obligations. Different types of information have different retention periods:

When retention periods expire, we securely delete or anonymize your information. You can also request earlier deletion by contacting us, though we may need to retain certain information for legal compliance.

International Data Transfers

While Glowly-Brightup is based in Thailand, we may use service providers located in other countries to support our operations. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

We only work with providers in countries with adequate privacy protections or those who have implemented appropriate security measures and contractual protections. This ensures your information receives similar protection regardless of where it's processed.

Children's Privacy

Our educational programs are designed for adults and we don't knowingly collect personal information from children under 18 years old. If you're under 18, please have a parent or guardian contact us to discuss enrollment options and privacy protections.

If we discover we've inadvertently collected information from someone under 18 without proper parental consent, we'll delete that information immediately and contact the family to discuss appropriate next steps.